Refund Policy - DharmaIQ

Last updated: April 13, 2026

Our Commitment

We want you to be completely satisfied with our services. If you're not happy with your purchase, we're here to help. Please read the following policy to understand what is covered and how to request a refund.

1. Overview

This Refund Policy applies to all paid subscriptions and purchases made through DharmaIQ and the AiSe platform, operated by Vel Labs Technologies Pvt. Ltd. By making a purchase, you agree to the terms outlined here.

2. Eligibility for Refunds

Refunds are evaluated on a case-by-case basis. The following table outlines general eligibility:

Scenario	Eligibility
Request within 7 days of purchase, service not used	Eligible
Technical issue preventing access, unresolved by support	Eligible
Duplicate charge due to billing error	Eligible
Request after 7 days of purchase	Not Eligible
Subscription already used or accessed	Not Eligible
Change of mind after active use	Not Eligible
Violation of Terms and Conditions	Not Eligible

3. Subscription Cancellations

You may cancel your subscription at any time from your account settings or by contacting our support team.

Cancellations take effect at the end of your current billing cycle
You will retain access to the service until the end of the paid period
Partial refunds for unused subscription time are generally not provided unless a billing error has occurred
Annual subscriptions cancelled within 7 days of initial purchase may be eligible for a full refund

4. Free Trials

If we offer a free trial period, no charges will be applied during the trial. At the end of the trial, your selected subscription plan will activate and billing will commence. You can cancel during the trial period without charge.

5. How to Request a Refund

To request a refund, please follow these steps:

Email us at support@dharmaiq.com with the subject line "Refund Request"
Include your registered email address and order/transaction ID
Provide a brief description of the reason for your refund request

We aim to respond to all refund requests within 3–5 business days. Approved refunds will be processed within 7–10 business days to the original payment method.

6. Non-Refundable Items

The following are not eligible for refunds:

One-time add-ons or consumable credits once used
Custom enterprise plans or special pricing arrangements unless agreed in writing
Purchases made through third-party platforms (subject to those platforms' policies)
Accounts suspended or terminated due to violation of our Terms and Conditions

7. Disputed Charges

If you believe you have been charged incorrectly or without authorization, please contact us before initiating a chargeback with your bank or payment provider. We are committed to resolving billing disputes promptly and fairly. Unresolved chargebacks may result in account suspension.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated date. Continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

For refund-related queries or support, please reach out:

Email: support@dharmaiq.com
Company: Vel Labs Technologies Pvt. Ltd.
Address: 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indira Nagar, Bengaluru - 560038