Privacy Policy - DharmaIQ

1. Introduction

Vel Labs Technologies Pvt. Ltd. ("we", "us", or "our") operates DharmaIQ and the AiSe platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We may collect information about you in the following ways:

Personal Data: Name, email address, phone number, and other identifiers you provide when registering or contacting us.
Usage Data: Information about how you access and use our platform, including IP address, browser type, pages visited, and time spent.
Device Data: Information about the device you use to access our services, including hardware model, operating system, and unique device identifiers.
Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Improve, personalize, and expand our services
Understand and analyze how you use our platform
Develop new products, services, and features
Communicate with you for customer service and updates
Send promotional communications (with your consent)
Detect and prevent fraudulent or illegal activity
Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our platform (e.g., cloud hosting, analytics, payment processors).
Legal Authorities: When required by law or to protect our rights and the safety of others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access the data we hold about you
Right to correct inaccurate or incomplete data
Right to request deletion of your data
Right to object to or restrict processing
Right to data portability
Right to withdraw consent at any time

To exercise these rights, please contact us at the details provided below.

8. Cookies

We use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can take corrective action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Company: Vel Labs Technologies Pvt. Ltd.
Address: 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indira Nagar, Bengaluru - 560038
Email: privacy@dharmaiq.com